Torii Ranks #1 in Customer Satisfaction with 4.8 Star Rating for SaaS Operations – G2 Crowd
The votes are in and you, the users, have spoken. Torii has been ranked #1 in Customer Satisfaction in the Fall ‘21 quarterly report for SaaS Operations, and a Momentum leader in SaaS Spend Management.
Here are a number of the other honors we’ve received:
Let’s unpack these a bit more to understand how G2 Crowd rankings work.
G2 Grids: The X and Y Axis Matter… a lot
As you can see below, the horizontal axis for G2 Crowd grids is “Satisfaction” - which is based on “customer satisfaction data from real user reviews.” The vertical axis is “Market Presence” - which is based on 15 data points heavily tied to the number of people that have reviewed your product on G2 Crowd.
We believe that customer voice trumps all: with an overall 4.8 star rating and mostly 5 star reviews, we are humbled to hold the leadership position in Customer Satisfaction for our category.
Only 5 & 4 Star Ratings, Seriously?!
It’s pretty difficult to keep a spotless reputation in any review system – but our customers speak louder than we ever could. The difference between a 4.8 and say a 4.3 star rating is monumental when it comes to any ranking – whether it be on G2 Crowd or something we all know well like Amazon.com. It’s the difference between having even a handful of deeply disappointed customers and… not.
So, What are Customers Saying?
A little known fact is that when IT professionals deploy Torii, we immediately bubble up to the top 5 applications in their entire stack – right next to Slack or G-suite. This means that IT pros are logging into their email, chat and... Torii... more than 5 days a week!
In some cases, we even help our customers sleep better on the weekends.
But don’t take our word for it, check out some of the review spotlights below:
Compare us Side-by-Side & Get a Demo
We’re humbled to be out in front – we intend to stay there with our relentless focus on customer satisfaction and user experience. If you are thinking about SaaS Management, please compare us side-by-side against our competitors in G2Crowd and other review sites.
And then schedule a demo. We’ll show you what everyone’s been raving about within the first 5-10 minutes.